Training & Development
We believe in our people and take great pride in giving our store associates the opportunity to develop their careers with Claire's. All employees complete a modular training program that emphasizes the main responsibility of each person's position, with the most important being customer service and teamwork. We are constantly expanding the training available to our field staff by adding new programs, focusing on subjects such as leadership, communication, and other courses that will improve staff interaction with customers and each other.
District Sales Managers (DSMs) attend "Claire's Stores University" (CSU) training. The main function of CSU is to provide developmental training, focusing on operational, leadership and management skills, making our DSMs more effective in their positions.
Because of our commitment to training, many employees begin at the sales associate level and progress upward. On average, at least 50% of our DSMs are internally promoted, making this a realistic goal for all of our store associates.
As with our field associates, training is emphasized in our corporate offices. "Hands-on training", specific to each individual's new position, starts from the onset of employment. Additional training programs are also available to corporate associates that help to enhance their productivity and teamwork. Supervisors have management training courses provided to them, which enhances their effectiveness as leaders of our company.